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 Free delivery within 15km of Crystal Park & Centurion. R60 delivery fee for single items and R100 for hampers beyond 15km

2. Processing Time

Orders are processed when payment being confirmed. You will receive a confirmation once your order has been dispatched.

1. Where We Ship

We currently ship within South Africa only. We do not ship internationally at this time.

Shipping and Refund Policy

Last updated: June 2026

We want every myHomeGlow order to arrive safely and on time. If something goes wrong, we will work with you to make it right.

3. Delivery Time

Orders are delivered within 5 to 10 business days for Cape Town, Gauteng and KwaZulu-Natal. Delivery to other regional areas takes 15 to 30 business days.

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These are estimates and cannot be guaranteed. Delays caused by the courier, public holidays, or circumstances beyond our control are not our responsibility, but we will do our best to assist you in tracking your order.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. We may offer free shipping promotions from time to time, which will be clearly communicated.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via email or WhatsApp so you can follow your delivery.

6. Damaged or Incorrect Orders

If your order arrives damaged, leaking, or if you received the wrong item, please contact us within 48 hours of delivery at kickbird.ribon@gmail.com with your order number and a photo of the issue. We will arrange a replacement or refund as quickly as possible.

7. Returns

Due to the nature of cleaning products, we do not accept returns of opened or used items for health and safety reasons.

Unopened and unused products may be returned within 7 days of delivery, provided:

  • The product is in its original, sealed condition

  • You contact us before sending anything back

  • Return shipping costs are covered by the customer, unless the return is due to our error

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To initiate a return, email us at kickbird.ribon@gmail.com with your order number and reason for return.

8. Refunds

Approved refunds will be processed within 5 to 7 business days of us receiving and inspecting the returned item. Refunds are issued to the original payment method.

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We do not refund:

  • Opened or used products (unless damaged or faulty)

  • Products returned outside the 7-day window

  • Shipping costs, unless the error was on our side

9. Cancellations

If you need to cancel your order, please contact us as soon as possible. If the order has not yet been dispatched, we will cancel it and issue a full refund. Once dispatched, the order cannot be cancelled and the returns process applies.

10. Contact Us

For any shipping or refund queries, reach us at kickbird.ribon@gmail.com

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