Free delivery within 15km of Crystal Park & Centurion. R60 delivery fee for single items and R100 for hampers beyond 15km

2. Information We Collect

We collect the following types of personal information:

Name, email address, phone number, and delivery address when you place an order
Payment information (processed securely through our payment provider — we do not store card details)
Account login details if you create a profile with us
Email address if you subscribe to our newsletter
Loyalty programme participation details
Website usage data (e.g. pages visited, device type) via cookies or analytics tools

1. About Us

myHomeGlow is the responsible party for your personal information. You can reach us at kickbird.ribon@gmail.com.

Privacy Policy

Last updated: June 2026

Your privacy matters to us. This policy explains what personal information myHomeGlow collects, how we use it, and what your rights are under South African law — specifically the Protection of Personal Information Act (POPIA).

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Communicate with you about your order, including shipping updates
Send you marketing and promotional emails (only if you have opted in)
Manage your account and loyalty programme participation
Improve our products and website experience
Comply with legal obligations

4. Lawful Basis for Processing

We process your personal information on the following grounds:

Contract: to fulfil the order you placed with us
Consent: for newsletter subscriptions and marketing communications
Legitimate interest: to improve our services and protect against fraud
Legal obligation: to comply with applicable South African laws

5. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only where necessary, including:

Courier and logistics partners to deliver your order
Payment processors to facilitate secure transactions
Email marketing platforms to manage newsletter communications
Analytics providers to help us understand website usage

All third parties are required to handle your information securely and in accordance with POPIA.

6. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purpose it was collected for, or as required by law. If you request deletion of your account, we will remove your personal data unless we are legally required to retain it.

7. Your Rights Under POPIA

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal requirements
Object to the processing of your information for direct marketing
Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at kickbird.ribon@gmail.com

8. Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website. We encourage you to review it periodically.

10. Contact and Complaints

If you have questions or concerns about how we handle your personal information, please contact us at kickbird.ribon@gmail.com